For IT leaders of the past decade or so, the “cloud” delivery model has been a blessing. The defining characteristics of the model—scalability, elasticity, speed of deployment—align with IT delivery needs in a fastmoving business world. Yet, as IT leaders increase their reliance on the cloud, many are discovering flaws in their initial cloud purchase criteria. Some businesses that chose a cloud service provider based on low published rates are experiencing higher costs than expected. Others are fielding complaints about unacceptable application performance. Still others are realizing they have no idea whether they are paying too much or too little for what they are getting.
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